Frequently Asked Questions

Everything you need to know about shopping with Capsules.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are the products on Capsules authentic?

Yes, we work directly with verified manufacturers and authorized distributors to ensure that every item in our collection is 100% authentic and of the highest quality.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer gift wrapping services?

Yes, you can select the 'Gift Wrap' option at checkout for a small additional fee. We also offer the option to include a personalized digital or printed message.